Watch a movie in the movie pool

Couple by the pool

Floating on top of Water

Treat yourself at our Day Spa

Infinity Spa Massage

Relax in 1 of our 26 indoor and outdoor pools

Relax at the pool

Waiwera beach

Waiwera Beach

Women in the pool





Waiwera - Resort and Spa New Zealand
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Terms of Use Legal Information

This website is owned and operated by Waiwera Thermal Resort Ltd. Your use of this site is governed by these Terms of Use. By accessing and browsing this site you agree to be bound by these Terms of Use, whether you register as a user or not.

Right to Use Website & Content

You may access, view and print the content on this site for informational, promotional and non-commercial purposes. No part of this website may be distributed or copied for any commercial purpose.
Waiwera Thermal Resort Ltd reserves the right to alter, suspend or terminate this site temporarily or permanently at any time or to deny access to this site without notice.


Waiwera Thermal Resort Ltd endeavors to ensure information on this site is current and accurate, and it has been compiled in good faith. Waiwera Thermal Resort Ltd will endeavor to correct any errors on this site but does not accept any liability for mistakes or out-of-date information, please contact us directly 0800 waiwera or 09 427 8800.

Third Party Websites & Hyper-linking

All links and references to other websites, organisations or people not within Waiwera Thermal Resort Ltd are provided for the user's convenience only, and should not be taken as endorsement of those websites, or of the information contained in those websites, nor of organisations or people referred to. If you have comments or questions relating to sites linked to this one, they should be directed to the relevant person or organisation. Waiwera Thermal Resort Ltd does not implicitly or impliedly endorse any website, organisation or person who may have off-site links to this website.

You may not link your website to this site without Waiwera Thermal Resort Ltd's consent. If you wish to link to any part of this site please email your request to . Waiwera Thermal Resort Ltd reserves the right to prohibit links to this site and you agree to remove or cease any link upon request from Waiwera Thermal Resort Ltd. You may not frame any part of the material on this site by including advertising or other generating material.

Intellectual Property

All intellectual property on this site, including (and without limitation) the text, graphics, data images, logos, trademarks, trade names and copyright works is owned by Waiwera Thermal Resort Ltd or used by Waiwera Thermal Resort Ltd under license from the copyright owner.

Content and data provided on this site may not (except as expressly provided in these Terms of Use) be published, resold, reformatted, copied, reproduced, incorporated into any other work or publication in any form, transmitted or stored (including in any other website or other electronic form) without Waiwera Thermal Resort Ltd 's prior written permission.

All photos remain copyright of the photographer and may not be copied or reproduced in any format without obtaining written permissions from the photographer.

Waiwera Thermal Resort logo, Waiwera Infinity Spa logo and Waiwera Artesian Water logo are registered trademarks of Waiwera Thermal Resort Ltd. Nothing in these Terms of Use grants any license or right to use any trademark or logo of Waiwera Thermal Resort Ltd. For permission to use Waiwera Thermal Resort Ltd trademarks or logos please email with your request including the reason you require use of any of these logos.

Privacy Policy

Waiwera Thermal Resort Ltd is committed to ensuring your privacy is protected according to the relevant privacy legislation.

The purpose of this privacy policy is to let users of Waiwera Thermal Resort & Spa & website (the “Site”) know when we collect personal information and what we do with it. We don't use, share or transfer personal information in connection with the Site except as set out in this policy, or as otherwise set out somewhere on the Site (including in terms linking to the Site). 

Waiwera Thermal Resort Ltd may use personal information provided by visitors to this website for any of the following purposes:
  • Replying to your queries;
  • Processing your application for registration for use of Waiwera Thermal Resort Ltd services or to gain access to information on this site made available only to registered users;
  • Providing you with information, products or services in relation to this site;
  • Providing you with information about Waiwera Thermal Resort Ltd;
  • Any specific purpose which Waiwera Thermal Resort Ltd notifies to you at the time the personal information is collated; and/or
  • Complying with relevant legislation and regulations.

Waiwera Thermal Resort Ltd may disclose personal information about you (including your identity) to third parties for any of the above purposes, or if required to do so by law. Waiwera Thermal Resort Ltd may also disclose your information if Waiwera Thermal Resort Ltd determines that disclosure is necessary in connection with any breach of these Terms of Use. Waiwera Thermal Resort Ltd will not disclose personal information to any third party for marketing purposes.

Waiwera Thermal Resort Ltd may use non-personalised statistics about the use of this website to continually improve it and improve customer service. These statistics do not comprise personal information.

Where you provide personal information to obtain any service or information through this website, it is your responsibility to ensure that personal information is correct, complete and up-to-date.

Please note that this website contains links to other sites not controlled by Waiwera Thermal Resort Ltd. Those sites may not follow the same privacy policy as Waiwera Thermal Resort Ltd.

Collection, storage and use

No need to disclose personal information 

You can use the Site — including completing user research tasks — without disclosing any personal information.

Your disclosure of personal information 

However, you may choose to disclose personal information to us when you give feedback or in submission forms. This information will be viewable by site administrators and sometimes third-party contractors who administer, or work on, the Site or who work on special projects with us. Please don't send us sensitive personal information or include any sensitive personal information in submission forms.

Holding of information

If you provide personal information, it will be held by Waiwera Thermal Resort & Spa. It may be shared with third-party contractors to the extent necessary for them to administer or work on the Site or to work on special projects with us. Email addresses are not made available to the public. Unless required by law, we won't publicise the names or email addresses of individuals who provide feedback to us or who provide us with submission forms without their consent.

Use of personal information 

We'll only use personal information provided to us for the purpose of administering, evaluating and improving the Site, improving our services and communicating with you (including responding to your feedback and information provided in submission forms).


Feedback is important and is used to evaluate and improve the Site. If you provide feedback by email or by using the feedback form, that feedback will be sent to appropriate Site staff. We may pass on relevant comments to other people within Waiwera who administer or contribute content to the Site. This could include your email address and other identifying information that you've provided.

Submission forms

If you provide us with a submission form, that submission form will be sent to appropriate Site staff. We may pass on relevant content from that submission form to other people within Waiwera, other government agencies or third parties who administer or are participating in the particular project that the submission form relates to. This could include your email address and other identifying information that you've provided.

Statistical information and cookies

Statistical information collected 

We may collect statistical information about your visit to help us improve the Site. This information is aggregated and doesn't identify you personally. It includes:

  • your IP address
  • the search terms you used
  • the pages you accessed on our Site and the links you clicked on
  • the date and time you visited the site
  • the referring site (if any) through which you clicked through to this site
  • your operating system (e.g., Windows XP, Mac OS X)
  • the type of web browser you use (e.g. Internet Explorer, Mozilla Firefox) 

Use of statistical information 

The statistical information referred to above will be viewable by Site administrators. It may also be shared with other government agencies if required.


Waiwera Thermal Resort Ltd may use "cookies" to provide you with access to tailored information and services on this site, and to serve you better when you return to it. A cookie is a small data file that the site sends to your browser, which may then store it on your computer system for later retrieval by the site. Cookies track your movements through different websites; they do not record any other personal information about you. Cookies are widely used on websites to help with navigation and to personalise your experience when you visit a website. Most browsers automatically accept cookies, but you can usually change your settings to prevent cookies being stored. However, if you do this, the service Waiwera Thermal Resort Ltd is able to provide to you may be inhibited.


Any communication or material transmitted to Waiwera Thermal Resort Ltd or this site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. Anything you transmit, including ideas, suggestions, information or other material, becomes the property of Waiwera Thermal Resort Ltd and may be reproduced, published, modified, adapted and transmitted without restriction.

Additional Terms

You may need to agree to additional terms and conditions for particular services, promotions or competitions which may be made available to you from time to time through this site. Any such additional terms will be read in conjunction with these Terms of Use. In the event of any inconsistency between these terms and any additional terms and conditions, the additional terms and conditions will prevail for those particular services, promotions or competitions.


The information provided on this site is for general guidance only. Users of the information contained on this site must make their own assessment of the suitability and appropriateness of the products, services and information for their particular use.

All Liability Excluded

To the extent permitted by law:

  • all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this website or the content on, or accessed through it; and
  • Waiwera Thermal Resort Ltd will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this website, or the content on, or accessed through, this website.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded or limited by the above. If you are using this Website or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.

The exclusions and limits set out in these Terms of Use will also operate for the benefit of the Waiwera  Thermal Resort Ltd affiliates and related entities, partners, relevant suppliers, licensors and agents of Waiwera Thermal Resort Ltd which Waiwera Thermal Resort Ltd uses to provide the website.


You agree to indemnify Waiwera Thermal Resort Ltd, affiliates and related entities, relevant suppliers, licensors and agents of Waiwera Thermal Resort Ltd in respect of any loss, damage, cost or expense (including reasonable enforcement costs, whether incurred on a solicitor and own client base or otherwise) suffered or incurred by Waiwera Thermal Resort Ltd as a result of any inaccurate or incomplete information provided by you to Waiwera Thermal Resort Ltd or any breach by you of any of your obligations under these Terms of Use or any other applicable terms and conditions for other services, promotions or competitions on this website (including any acts or omissions of your employer, contractors or agents).

Governing Law

This site and its Terms of Use are governed the laws of New Zealand and all matters or disputes connected with this site or the Terms of Use will be dealt with by the New Zealand courts.


Waiwera Thermal Resort Ltd may amend these Terms of Use from time to time. You should periodically revisit this page to review the then current Terms of Use. By continuing to use this website after any such amendment, you are deemed to have agreed to the amended terms of use.

Contact Us

If you have any questions or concerns in relation to this site or these Terms of Use, please contact us.


Copyright © 2009 Waiwera Thermal Resort Limited. All rights reserved.


How to find us

Waiwera Thermal Pools Location

21 Waiwera Road, Waiwera, PO Box 83, Waiwera 0950, North Auckland

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